Policies & company standards
Policy centre
Policies & company standards
Find customer policies, privacy information, environmental commitments, supplier standards and workplace policies in one clear place.
Customer & website
Terms & Conditions
The terms governing quotations, personalised products, artwork approval, payment, delivery, cancellation and customer rights.
Read policy →Privacy Policy
How Adgiftdiscounts collects, uses, shares and protects personal data, including CRM and QuickBooks sync data.
Read policy →Returns & Refunds Policy
Returns, cancellations and refunds for personalised, non-personalised, faulty and business orders.
Read policy →Complaints Handling Policy
How customers can raise a complaint and how Adgiftdiscounts will investigate and respond.
Read policy →Marketing & Communications Policy
Standards for lawful, accurate and responsible marketing communications.
Read policy →Data Protection Policy
Internal principles for handling personal data securely and lawfully.
Read policy →Environment, quality & supply chain
Sustainability & Environmental Policy Statement
Our approach to waste, materials, procurement, product choices, energy and continuous environmental improvement.
Read policy →Sustainability Policy
The environmental, social and ethical principles guiding our operations and supply chain.
Read policy →Quality Assurance Policy
Controls for products, suppliers, production, non-conformity and continuous improvement.
Read policy →Ethical Trading & Supplier Code of Conduct
Supplier expectations covering labour, safety, responsible mineral sourcing, environmental conduct, anti-bribery and product quality.
Read policy →Modern Slavery & Human Trafficking Policy
Our zero-tolerance approach to modern slavery and human trafficking.
Read policy →Anti-Bribery & Corruption Policy
Rules on bribery, facilitation payments, gifts, hospitality and reporting concerns.
Read policy →Workplace
Equality & Diversity Policy
Our commitment to fair treatment, inclusion, reasonable adjustments and equal opportunity.
Read policy →Anti-Harassment & Dignity at Work Policy
Standards and reporting arrangements for bullying, harassment, sexual harassment and victimisation.
Read policy →Health & Safety Policy
Responsibilities and arrangements for safe work, risk assessment, training and incident management.
Read policy →Disciplinary & Grievance Policy
Fair procedures for conduct, performance, workplace concerns, accompaniment and appeals.
Read policy →Whistleblowing Policy
How workers can raise serious public-interest concerns and the protection available to them.
Read policy →