1. About us

Adgiftdiscounts Limited is a company registered in England and Wales under company number 05173778. Our registered office is Adgift House, 11 Stone Lane, New Whittington, Chesterfield, Derbyshire, S43 2DG. You can contact us at sales@adgiftdiscounts.com or on 01246 269923.

In these terms, we, us and our mean Adgiftdiscounts Limited. You and your mean the customer named in the quotation, order acknowledgement or invoice.

2. Scope and priority of terms

These terms apply to quotations and orders for promotional products, printed or decorated goods, artwork, fulfilment and related services supplied by us. The contract consists of these terms together with the accepted quotation or order acknowledgement, the approved artwork or proof, any agreed specification and any written variation.

If you are acting wholly or mainly outside your trade, business, craft or profession, you are a consumer. Nothing in these terms excludes or limits rights that the law gives to consumers. If a consumer provision conflicts with another part of these terms, the consumer provision takes priority.

If documents conflict, a written variation signed or expressly confirmed by an authorised representative takes priority, followed by the order acknowledgement, approved proof, quotation and then these terms. Any terms proposed by a business customer apply only if we expressly agree to them in writing.

3. Quotations and formation of contract

A quotation is an invitation to place an order and remains valid for the period stated on it. If no period is stated, please ask us to reconfirm price and availability before ordering.

An order becomes binding when we issue written acceptance or an order acknowledgement, when you accept an order acknowledgement through our approval page and we confirm acceptance, or when we begin work with your authority. Website enquiries, fast quotes, automated estimates and basket submissions do not by themselves oblige us to accept an order.

We may correct an obvious pricing, specification, stock or typographical error before accepting an order. If an obvious error is discovered after acceptance, we will contact you promptly and will not proceed on the incorrect basis without agreement. After acceptance, a change requires written agreement and may affect price and delivery.

4. Product information and availability

We take reasonable care to describe products accurately. Images, dimensions, capacities, weights, colours and samples are illustrative unless expressly agreed as a contractual specification. Natural materials, recycled materials, manufacturing batches and screen displays may produce reasonable variations. Product and packaging designs may change where the manufacturer makes a non-material update.

Stock and lead times remain subject to supplier confirmation until the order is accepted. If a product becomes unavailable, we will contact you before substituting it with a materially different item. A substitution will not be made for a consumer without agreement.

5. Artwork, proofs and approvals

You must check every proof and order acknowledgement carefully, including product, colour, size, quantity, spelling, telephone numbers, web addresses, QR codes, dates, artwork colours, decoration method, print size and position. You are responsible for testing any QR code, link or other machine-readable content. Production will begin only after the required approvals and information are received.

Approval through our website, by email or otherwise in writing confirms that the artwork and order details shown are correct. If you ask us to approve on your behalf, our written record of your instruction will be treated as your approval. Changes requested after approval may incur additional artwork, setup, material, production, supplier-cancellation and delivery costs and may change the delivery date.

We may make technical adjustments needed for production, such as trapping, underbase, stitch, bleed, line-weight, colour-profile or print-area adjustments. We will seek fresh approval where an adjustment materially changes the approved appearance.

6. Customer artwork and intellectual property

You confirm that you own, or have permission to use, all names, logos, images, fonts, trade marks and other material supplied to us. A business customer will reimburse us for reasonable losses, liabilities and costs arising from a third-party claim that material supplied or approved by it infringes rights or is unlawful, except to the extent caused by our own breach or negligence.

Unless agreed otherwise, rights in material created by us, including production-ready artwork, templates, digitising, separations and tooling, remain ours until all related charges are paid. Payment for an order does not automatically transfer editable or reusable production files, physical screens, dies or third-party licensed material. We may retain production files to support repeat orders, subject to our retention practices, but do not guarantee indefinite storage.

7. Prices, VAT and additional charges

Business quotations normally show prices excluding VAT unless expressly stated otherwise. Before a consumer places an order, we will state the total price including applicable VAT and any delivery or other compulsory charge, or explain how it will be calculated where it cannot reasonably be calculated in advance. Delivery, artwork, setup, rush work, special packing, samples, import charges and other services are included only where shown on the quotation or order acknowledgement.

If a tax, duty, exchange-rate assumption or government charge changes after quotation but before acceptance, we may revise the quotation. After acceptance, prices change only where these terms permit it or where we agree a variation with you.

8. Payment

Payment is due in pounds sterling as stated on the quotation, order acknowledgement or invoice. Where credit terms have been approved, payment must be made within the agreed period without deduction or set-off, except where the law gives you that right. We may require a deposit, payment in advance or cleared funds before production or dispatch. Card and bank details must be provided only through a payment method we have confirmed as genuine.

For business customers, we reserve our rights under the Late Payment of Commercial Debts (Interest) Act 1998, including statutory interest, fixed compensation and reasonable recovery costs. We may pause work, withhold dispatch or suspend credit terms while an undisputed payment is overdue, after giving reasonable notice where practicable.

9. Delivery and lead times

Delivery dates are estimates unless we expressly confirm in writing that a date is guaranteed or that timely delivery is an essential term. Lead time normally starts only when we have all required information, cleared payment or approved credit, supplier stock confirmation and final artwork and order approval.

We will tell you about a material delay as soon as reasonably possible. Consumer orders will be delivered within the period agreed with you or, if no period was agreed, without undue delay and normally within 30 days as required by law. Nothing here removes a consumer's right to cancel where a legally binding delivery deadline is missed.

Special or rush arrangements may incur additional charges agreed before the work is carried out.

10. Delivery location, risk and title

Delivery will be made to the address on the order acknowledgement. You must tell us promptly if it is incorrect, give any access restrictions and ensure that someone can accept delivery. We may charge reasonable redelivery, storage or address-correction costs caused by incorrect information or failed delivery, except where caused by us or where charging would conflict with consumer law.

For a consumer, risk passes when you or a person identified by you takes physical possession, except where you arrange an independent carrier not offered by us. For a business customer, risk passes on delivery to the agreed location or collection by its carrier.

For a business customer, title to goods does not pass until we have received payment in full for those goods. Until title passes, the customer must keep the goods identifiable and must not deliberately damage or dispose of them other than in the ordinary course of business. This retention of title does not transfer risk back to us. Consumer ownership rights are governed by applicable consumer law.

11. Quantity tolerances

Some bespoke manufacturing and print processes can produce a reasonable overrun or underrun. A tolerance applies only where it is stated in the quotation or order acknowledgement. If no tolerance is stated, the ordered quantity is the contractual quantity subject only to an immaterial variation that is reasonable for the agreed process and does not deprive you of an appropriate remedy.

Where a tolerance has been agreed, you will be charged for the quantity actually supplied at the agreed unit rate. This clause does not reduce a consumer's statutory rights and does not permit a material shortfall without an appropriate remedy.

12. Inspection, faults and delivery damage

Please inspect deliveries promptly and tell us as soon as reasonably possible about damage, shortage, incorrect goods or an apparent defect. Photographs, packaging and delivery records may help us investigate.

Business customers should notify visible transit damage or shortage within 48 hours of delivery, and any other reasonably discoverable non-conformity within seven days, so that evidence can be preserved and carrier or supplier claims can be made. These periods are administrative requirements: they do not exclude liability for a latent defect that could not reasonably have been discovered then or any liability that cannot lawfully be limited.

Consumer remedies for faulty, misdescribed or otherwise non-conforming goods are not restricted by an administrative reporting period.

13. Cancellation and returns

Because most branded products are made to your specification or clearly personalised, a consumer's statutory 14-day change-of-mind cancellation right will not normally apply once the contract covers those goods. This exception does not affect rights where goods are faulty, not as described, late in circumstances giving a cancellation right, or otherwise do not conform to the contract.

For eligible non-personalised distance sales to consumers, you may normally cancel from contract formation until 14 days after receiving the goods. You must then return the goods within 14 days of telling us. Unless we offered to collect them or the goods are faulty, you are responsible for the direct return cost where we informed you of that before purchase. We will make any refund within the statutory period and may make deductions permitted by law for unnecessary handling. Full instructions and the model cancellation information are in our Returns & Refunds Policy.

A business customer, or a consumer ordering personalised goods without a statutory cancellation right, may cancel only with our written agreement unless another legal right applies. We may retain or charge the reasonable and evidenced costs and commitments already incurred, including non-returnable stock, artwork, setup, production, supplier cancellation, delivery and administration costs. We will take reasonable steps to reduce avoidable loss and will explain the amount where reasonably practicable.

14. Samples

Samples may be charged at the price advised when requested, together with delivery. Any return or credit arrangement must be agreed before the sample is dispatched. A bespoke, printed, marked or used sample is normally non-returnable unless faulty. An unbranded sample supplied to a consumer at a distance remains subject to any applicable statutory cancellation rights.

15. Colour, position and production tolerances

Pantone references and colour samples are targets, not guarantees, unless an exact match, substrate and production method have been expressly agreed. Materials, recycled content, inks, coatings, embroidery thread, monitors and manufacturing batches may affect the result.

We will use reasonable care to achieve the approved specification. Industry-standard tolerances for position, size, shade and finish may apply where stated or inherent in the agreed process.

16. Our responsibility

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of title, or anything that cannot lawfully be excluded.

For consumers, we are responsible for losses that are a foreseeable result of our breach or failure to use reasonable care and skill. We do not exclude rights or remedies provided by consumer law.

For business customers only, and subject to the first paragraph of this section, we are not liable for loss of profit, revenue, anticipated savings, business opportunity, goodwill or data, or for indirect or consequential loss. Our total liability arising from an order will not exceed 100% of the total price paid or payable for that order. These exclusions and cap do not apply where it would be unreasonable or unlawful to rely on them, and each limitation is intended to operate separately.

17. Events outside reasonable control

We are not responsible for delay or failure caused by an event outside our reasonable control, provided we take reasonable steps to reduce its effect and keep you informed. This may include transport disruption, supplier failure, shortage, industrial action, utility or systems failure, fire, flood, epidemic, government action or import restriction.

If the event causes a substantial delay, the parties will discuss a revised timetable or cancellation. If performance becomes impossible, or the delay defeats the main purpose of the contract, either party may end the affected part by written notice. You will pay for conforming goods and services already supplied and, for a business customer, unavoidable bespoke commitments reasonably incurred before termination. Consumer rights remain unaffected.

18. Data protection

We handle personal data in accordance with our Privacy Policy. Order information may be shared with suppliers, decorators, couriers, payment providers, Jetpack CRM, QuickBooks Online, accounting providers and other service providers where necessary to perform the contract, comply with law or operate the business. Artwork or delivery data may be processed outside the UK only with an appropriate legal safeguard.

19. General

No person other than the parties has a right to enforce the contract under the Contracts (Rights of Third Parties) Act 1999, except where the law provides otherwise. If a court finds part of these terms unenforceable, the remaining parts continue to apply.

A delay in enforcing a right is not a waiver of that right. A variation must be agreed in writing by an authorised representative. A business customer may not assign or transfer the contract without our written consent; we may use subcontractors and may assign the contract as part of a genuine business transfer, provided this does not reduce a consumer's rights.

For business customers, the contract records the entire agreement about the order and supersedes earlier statements, but neither party excludes liability for fraud or fraudulent misrepresentation. Notices about cancellation, breach or legal claims must be sent by email and post to the addresses stated on the order or otherwise formally notified; routine order communications may be sent by email.

20. Governing law and disputes

These terms are governed by the law of England and Wales. A business customer agrees that the courts of England and Wales have exclusive jurisdiction.

A consumer may bring proceedings in the courts available under applicable consumer law. Please contact us first so that we can try to resolve any concern through our Complaints Handling Policy. Nothing in this clause prevents either party seeking urgent court relief where appropriate.

21. Contact

Questions, complaints or cancellation notices can be sent to sales@adgiftdiscounts.com, telephone 01246 269923, or by post to Adgiftdiscounts Limited, Adgift House, 11 Stone Lane, New Whittington, Chesterfield, Derbyshire, S43 2DG.

Version: 2.0
Prepared: 3 September 2026
Review: At least annually and whenever the sales process or applicable law changes